We aim to carry out all of our work to a high standard but recognise that, occasionally, concerns may arise about our actions or the conduct of our staff. So, what can classroom teachers do to protect their students? Regarding the re-iteration, had the Council been using the correct complaints procedure, it could have declined to take the matter further. This is particularly important if a complaint is upheld. A Nailsea school has filed a complaint against Ofsted after inspectors ruled that the quality of education is not good enough. Records are kept for at least three years. Ofsted will first ask you for some of your personal details. Ofsted has apologised and overturned a provisional ‘inadequate’ judgment after an academy trust complained that inspectors had not understood its “innovative” new curriculum. You should consider whether it is appropriate for you to raise your concerns formally with the school before submitting this complaint to Ofsted. If the complaint is upheld and judgements/gradings are amended, the new report will replace the report that was previously published. The school will provide ISI and Ofsted, on request, with a written record of all complaints made during any specified period, and the action which was taken as a result of each complaint. After investigation OFSTED partially upheld some of the school’s concerns. Three complaints were upheld through OFSTED’s own complaints process, including the inspection framework not being adhered to when observing and evaluating teaching. We aim to carry out all of our work to a high standard but recognise that, occasionally, concerns may arise about our actions or the conduct of our staff. Grading resulting from an upheld or partially upheld complaint (E) Grading resulting from an enforcement (A) Grading resulting from information submitted/not submitted by the provider. These records must be available to show an Ofsted inspector and the complainer on request. Date Report's Title Download; test: Complaints . Following an investigation, Ofsted upheld three of the seven complaints, as Mr Evans also explained in an exclusive expert article. Park Academy West London was found to have “serious weaknesses” after a two-day visit in November. 2. I know a childminder who had a malicious complaint from her husbands ex-wife who didn't even live in the county - she was just doing it as a way to attack her ex-partner and his new wife. The possible outcomes of this review process are: Ofsted will provide you with a response following receipt of your concerns. Schools inspectorate Ofsted published its annual accounts and report on Tuesday detailing the number of complaints made by all inspected parties. We will provide written responses to all complaints investigated. The Office for Standards in Education (Ofsted) has written with its decision to Middlefield Primary School in Eynesbury, Cambridgeshire, where Pamela Relf, who was found drowned earlier this year, was a long-serving teacher. squiby2004 Tue 15-Mar-11 16:28:21. He stated that a complaints procedure which did not permit an aggrieved party to pursue a substantive challenge was not a rational or fair process. If there Three complaints were upheld through OFSTED’s own complaints process, including the inspection framework not being adhered to when observing and evaluating teaching. Mr justice McKenna upheld Durand’s challenge and agreed that the report was invalidated by the flaws in Ofsted’s complaints procedure. Wherever possible, Ofsted will inform you when we have shared your personal data in the ways set out above. Complaints and Compliments Policy 1 ... investigation, whether the complaint has been upheld, and the redress (if appropriate) offered to you, e.g. This represented 20 per cent of complaints considered at this stage, compared with 17 per cent in 2016-17. Records are kept for at least three years. It can also be more helpful for inspectors who contact or inspect the school if school leaders know which case is being discussed, as leaders can respond more fully. Your complaint must relate to the school as a whole, and you must have followed the school’s complaints procedure. All you want to know about Ofsted Number For Complaints. Complain about a school - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted. Unhappy with Ofsted's response to her complaint, Ms T then complained to Ofsted's adjudication service. Ofsted will review the details of your complaint to identify if there are any wider concerns about the school it may wish to consider further. When the adjudicator told Ofsted about these other complaints, Ofsted took no action. complaint was upheld). Ofsted had upheld the three complaints. Ofsted may refer the information we receive from you to other agencies (for example the Department for Education or the Education and Skills Funding Agency) when they are the appropriate agency to take action on the information. If you decide to make a formal complaint, you can contact the Ofsted Complaints and Investigation unit on 0300 123 1231 or by email to email@example.com. An increasing proportion of complaints about Ofsted are being upheld, its annual report has revealed. Ofsted had upheld the three complaints. • If the complaint is upheld, ... they can take their complaint directly to Ofsted. In the letter Ofsted sent to report on the outcome of the investigation, seen by FE Week, senior inspector Rieks Drijver apologised for the trouble the original report had caused the college. • If the complaint is upheld, Teachitright will offer a written explanation and if appropriate take action to resolve the matter / prevent the matter from occurring again. Ofsted has apologised and overturned a provisional ‘inadequate’ judgment after an academy trust complained that inspectors had not understood its “innovative” new curriculum. 170013 6 19. The Executive Directors were criticised by the Board for the delay in responding to the complaint. Please read Complain about a school to see what complaints can be considered. However the Board members appreciated that Covid-19 would have had an impact on the schools ability to investigate the complaint in a timely fashion. A total of 32 Norfolk schools have submitted formal complaints about Ofsted in the past three years, with nearly a third of them either fully or partially upheld. Following an investigation, Ofsted upheld three of the seven complaints, as Mr Evans also explained in an exclusive expert article.. But it would have been better to have clarified with her the extent to which she was unhappy about the inspector's attitude. 170013 Introduction 1. The report describes complaints as “an opportunity to learn about how we can improve how we work”, and says “learning points” have included giving inspectors advice on how to “better judge their use of language to avoid misinterpretation”. I don't think the complaint will be shown if its not upheld but could be wrong. They removed the emotive words from the report and replaced them with: “College leaders have improved the quality of provision. Ofsted Number For Complaints information. How can we help? This continues to represent a very small proportion of all of Ofsted’s work.”. Unfortunately, some people use complaints as a weapon. Ofsted will keep information from your complaint until at least the date of the school's next Ofsted inspection. This complaint was a re-iteration of her earlier points, plus complaints e) and f). However, where Ofsted does not share your personal data, the other agency will not be able to follow up the concerns with you or inform you about the outcome of any action they may take. Eight ways to make sure pupils with allergies stay safe, How to build truly reciprocal relationships in school, Remote learner engagement: 3 crucial elements. Complain about a school - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted. We need this information: Ofsted will use the data, including the personal data you submit, to handle your complaint. Here are some of your tricky moments from the front line of lockdown learning this week, The self-help concept could be just the thing for students feeling the loss of normal school life, says this teacher, The Tes news team discuss the DfE consultation paper asking how exam grades should be awarded this summer, and we look back on a ‘massively busy week’, The consultation on the 2021 GCSE and A-level exams has revealed what schools and students should expect this summer, External tests for this summer's GCSEs and A levels should have a similar style and format to normal exams, says Ofqual, A one-stop shop for teachers who want to know what impact the ongoing pandemic will have on their working lives, Secondary teacher Kirsty Ferns reflects on the return to online learning in Scotland amid the latest lockdown. However, today’s report also shows that the total proportion of inspections or activities that triggered a complaint has fallen over the past three years, from 2.8 per cent in 2015-16 to 2 per cent in 2017-18. Complaints about Ofsted April 2017, No. 93 per cent of last year’s complaints are resolved within 30 days. This complaint was a re-iteration of her earlier points, plus complaints e) and f). He stated that a complaints procedure which did not permit an aggrieved party to pursue a substantive challenge was not a rational or fair process. The complaint OP describes rises serious safeguarding/child protection issues. Half of all school appeals against education inspectors in England are upheld, Ofsted figures suggest. It is at present unclear whether providers will still be able to lodge complaints within 10 working days of receipt or publication of the final report. But the proportion of Ofsted inspections or activities that trigger a complaint has fallen. Schools inspectorate Ofsted published its annual accounts and report on Tuesday detailing the number of complaints made by all inspected parties. Thu 11th Jun 2015, 20.00. First, Ofsted does take Step 2 complaints seriously. And just under a third (32 per cent) of the 175 complaints that reached the third stage of the process were fully or partially upheld in 2017-18, compared to 26 per cent in the previous year. In the letter Ofsted sent to report on the outcome of the investigation, seen by FE Week, senior inspector Rieks Drijver apologised for the trouble the original report had caused the college. It revealed that 253 complaints or concerns were upheld or partially upheld at the second stage of Ofsted’s complaints procedure. Ofsted will use the data, including the personal data you submit, to handle your complaint. What type of provider do you wish to make a complaint about? Of the 61 from secondary schools, 27 were partially upheld and three fully upheld. A change in direction for Ofsted complaints? We partly upheld this complaint. 2. Square Following Durand Academy’s successful High Court challenge against its Ofsted report, which would have placed the school in special measures if upheld, Luke Green and Joe Orme from law firm Hill Dickinson consider what powers a school has to challenge Ofsted judgements and what should be taken into consideration Ofsted has limited legal powers to consider complaints about schools. INSPECTION REPORT HUNTINGTON SCHOOL YORK LEA area: York Unique reference number: 121673 Headteacher: Mr. … In order for your concerns to be heard by Ofsted themselves you must if you remain unhappy go to a Stage 2 complaint. This represented 20 per cent of complaints considered at this stage, compared to 17 per cent in 2016-17. Approximately 19% of all complaints investigated this year had an aspect upheld or partially upheld. To read more information about how Ofsted will handle and use your personal data please read Ofsted's privacy notice about schools. What changes will be implemented? Mr justice McKenna upheld Durand’s challenge and agreed that the report was invalidated by the flaws in Ofsted’s complaints procedure. Complaints about Ofsted 3 May 2018, No. Unfortunately, some people use complaints as a weapon. Complain about childcare. Newsletters View more. Ofsted’s response shows that of the 691 Stage 1 complaints made between April 2012 and March 2013, only four judgements (0.58 per cent) were changed or declared void. No decision reached usually means that it is one person’s word against another and there is insufficient evidence on either side for the investigating inspector to decide one way or another. Data on upheld complaints include all investigations where at least one aspect of concern has been upheld. Kaylin . It revealed that 253 complaints or concerns were upheld or partially upheld at the second stage of Ofsted’s complaints procedure. Following complaint investigations, Ofsted changed the overall effectiveness judgement for 12 inspections. Ofsted deemed 13 inspections to be incomplete, leading to inspectors carrying out a further visit to gather evidence. Ofsted had upheld the three complaints. Of these 96 complaints from primaries and 30 from secondaries - nearly 50% - were either fully or partly upheld, the Times … This policy does not include dealing with any of the matters listed below, all of which are addressed in separate policies and procedures: • Staff grievances. In addition, the Ofsted Complaints about Schools team may have to share details of your complaint more widely with: Ofsted will not usually share your identity with the school, or other authorities, unless you have given consent for us to do so. Inspection Reports Inspection Reports. An Ofsted spokeswoman said: "Ofsted takes all complaints seriously. Ofsted’s annual report last year showed that an increasing proportion of complaints about the inspectorate were being upheld. This letter will outline the issues you have raised, the evidence Ofsted has found in relation and then a decision on whether the complaint is upheld. What type of provider do you wish to make a complaint about?